For the fastest response, please email us! If you'd prefer to call, please be sure to leave a detailed message at the following number. For our international guests, please contact us via email for easier communication.

If you are requesting the status of a pre-order, please first check our Release Schedule (click to view). This page has the most up to date release information for our pre-orders.

Please note that orders including clearance items take approximately 10 business days to ship - this does not include the day the order was placed, weekends or holidays. Orders placed including clearance item should ship no later than 10 business days after they were placed. If you are looking for a status for one of these orders, please wait the full 10 business days before calling or emailing. This will help us ship out all orders as quickly as possible. Thanks!